Privacy Policy

Last Updated:

1. Who we are

DAKAEi.MA ("DAKAEi", "we", "us") is an AI assistant for Moroccan Darija, available on the web at app.dakaei.ma and on iOS / Android. This policy describes how we handle personal data across all of those surfaces.

DAKAEi.MA is a product of DAKAEi Technologies LTD, a company registered in the United Kingdom.

2. Data we collect

We collect only what we need to provide the service:

  • Account data. Email address, name (if provided), hashed password, and a one-time verification code when you sign up or reset your password. If you sign in with Google we also receive your Google account email and avatar.

  • Usage data. Messages you send to the AI, prompts you generate (text, voice, image), feature usage counters (credits spent, models used), and approximate device / browser information.

  • Payment data. If you subscribe to Darija+, Darija Pro, or a Tourist Pass, we receive payment metadata from Stripe (transaction ID, amount, currency, status). We never see or store your card number — Stripe handles that directly.

  • Technical logs. Standard server logs (IP address, user-agent, timestamps) for debugging, abuse prevention, and security.

3. How we use it

  • To provide the AI features you ask for (chat, voice, image, translation).

  • To deliver verification codes, receipts, and important account emails.

  • To bill subscriptions, process refunds, and enforce plan limits.

  • To prevent abuse, fraud, and protect the service.

  • To improve product quality, aggregated, never identifying individual users.

We do not sell your data, and we do not show third-party advertising inside DAKAEi.MA.

4. AI providers

DAKAEi.MA forwards your prompts to third-party AI service providers so they can generate a response. These providers process prompts under their own terms and, where available, with zero-retention enabled, meaning inputs are not used to train their models. We do not send your email address or account identifiers alongside prompts.

5. Storage and security

Account data and chat history are stored on managed Postgres (Hosted in the EU). Generated images and audio are stored on object storage with short-lived access URLs. We use HTTPS everywhere, password hashing, and standard access controls.

6. Your rights

You can, at any time:

  • Access or export your account data.

  • Correct your name or email from the account settings page.

  • Delete your account, which permanently removes your chat history, generations, and personal data.

  • Withdraw consent for non-essential processing.

If you're in the EU/EEA, UK, or another region with similar rights (GDPR, etc.), those rights apply here too. To exercise any of them, email us at contact@dakaei.com.

7. Children

DAKAEi.MA is not intended for children under 13. If you believe a child has created an account, contact us and we'll delete it.

8. International users

We're a Moroccan-focused product but our servers and providers operate worldwide. By using DAKAEi.MA you agree that your data may be processed in countries other than your own, under contracts that uphold equivalent privacy standards.

9. Changes to this policy

We may update this policy as the product evolves. We'll update the "Last updated" date at the top and, for material changes, notify you in-app or by email.

10. Contact

Questions, requests, or concerns? Email contact@dakaei.com